All Services are guaranteed within one week of service.
There is a 30 day return policy on all retail products. A valid receipt must accompany all returns. A store credit will be issued for all product returns.
We have a 24 hour cancellation policy on all single appointment times. If you do not cancel within that 24 hour time frame you will be charged for the full amount of the missed service.
Spa Parties and/or group appointments require a 48 hour cancellation period. When making reservations for group appointments, you will be asked to secure the appointments with a credit card. In event that you cancel or do not attend the appointments, that credit card will be charged the full amount of the reserved services.
If you are more than 15 minutes late to your appointment, you risk the chance that we may have to reschedule you. Whenever possible please call the support staff to let them know you are running late.
